phoenix dollins
Sep 3, 2026
I’m extremely disappointed with my experience at this shop and, unfortunately, would not recommend them for piercings. I originally went here in February, over 6 months ago, to get a helix piercing. I was told to wait 8 weeks before coming back to have the jewelry’s post/peg downsized, which I did. I followed the aftercare instructions and have spent over $100 and more than 6 months trying to properly heal and maintain this piercing. I came back today because the backing of my piercing fell out this morning. When they looked at my ear, they told me it was swollen and that a bump was forming on the back. They then asked who originally did my piercing. When I told them, they said that person no longer works there. The way this was communicated made it seem as though there may have been an issue with how my piercing was originally done, but they did not actually explain what was wrong, what may have caused the swelling or bump, or what I should have done differently. Instead, I was essentially told to take the piercing out and consider it a loss. After investing over $100 and more than six months into this piercing, I found that response extremely frustrating and disappointing. What made the experience even worse was when I tried to remove the jewelry myself and was having difficulty because it was painful. I said I was struggling, and the employee told me that if I wanted his help, it would cost at least $20. I understand that businesses charge for services, but given that this was a piercing I originally received at their shop and I was there because I was having a complication with it, I expected at least some basic guidance or assistance. Ultimately, I was told there was nothing they could do for me and that I should take it out. There was no meaningful explanation, troubleshooting, or discussion of what might have happened or how to properly care for the area afterward. I was then told that I should wait another 6 months and come back to have it re-pierced if I still wanted a piercing in that area. So after spending over $100, following their instructions, waiting more than 6 months, and dealing with the entire healing process, I’m now being told to remove it, wait another 6 months, and potentially start the entire process over again. I understand that piercings can sometimes develop bumps or complications and that healing is not always predictable. My issue is how the situation was handled. After spending the money and following the process for more than six months, I expected much better communication, professionalism, and customer service. I left feeling dismissed rather than helped. If a piercing done at your shop develops an issue, I would expect your staff to at least explain what is happening, answer questions, and provide reasonable guidance rather than simply telling the customer to remove it and move on.