Manuela Marin
Jun 22, 2026
I stopped by to purchase an earring and already knew exactly which piece I wanted. When I arrived, there was no one at the front desk, so I waited about 15 minutes before two people came to the front to put an earring on at the front desk. They then called another employee to help me, when she came to the front, I explained that I wanted to buy a piece of jewelry. The first question I was asked was whether I had an appointment. After I said no, I felt as though I was being treated like an inconvenience rather than a customer. The interaction came across as unfriendly and unwelcoming, so I decided to leave without making a purchase. Unfortunately, this was not the customer service experience I expected.