Candice Housley Russell
Sep 6, 2026
I cannot believe how my husband and our family have been treated after the amount of business we have given Hard Luck 13 over the years. We have spent thousands of dollars with this shop, so seeing things reach this point is extremely disappointing. What bothers me most is the message James sent my husband saying, “You would be lucky if you could walk out of here.” There is absolutely no reason for a disagreement outside of this tattoo shop to result in someone speaking to a longtime customer that way. As his wife, I know how much business and support we have given this shop, and I expected far more professionalism and respect in return. Personal disagreements should never turn into threats of physical harm toward a customer. I sincerely hope the owner of Hard Luck 13 sees what was said and takes James’s conduct seriously. After years of supporting this business, I cannot believe this is how our family has been treated.