Shane
Jul 3, 2026
I am a returning customer and have ordered from New Orleans Tattoo Supplies before, which is why this experience was especially disappointing. I paid an additional $13 for expedited shipping because I needed the supplies before a scheduled tattoo appointment. Unfortunately, the order did not arrive within the expected timeframe, making the expedited shipping service effectively worthless for my intended use. When I contacted customer service, I wasn’t looking for a refund on the order, only the expedited shipping fee. Instead of addressing my concern, I received a generic response directing me to the shipping policy without acknowledging the circumstances or making any effort to resolve the issue. I understand that carriers can experience delays, but customer service is measured by how a company responds when things don’t go as planned. As a returning customer, I expected a little more consideration than a canned response. Unfortunately, because of how this was handled, I will not be purchasing from New Orleans Tattoo Supplies again.