Hot Box Tattoos

I’m really disappointed with my experience here. I came in to have my nose piercing stretched by one gauge, and during the removal of my jewelry, it was damaged. My jewelry was a threaded nose screw that needed to be unscrewed. I explained this multiple times beforehand, and the piercer reassured me that she understood. This piece is unique but when I tell piercers that it needs to be unscrewed, they usually get it or ask me to do it. The red haired piercer here , I think her name is Izzy,did not ask me any questions even if she was struggling to remove it. Hot Box’s old piercer, Kylee, was able to unscrew it for me safely and if she had questions, she asked. I did not leave the store with a damaged jewelry in that scenario. I have also given it to a different piercer at a different store and i still didn’t leave with a damaged jewelry. The piercer at this store yesterday reassured me she knew what she was doing and I could not even see what she was doing.While I was seated, she stepped away to another area of the room to use a tool to remove it. I couldn’t see what was happening, but I continued to mention that it needed to be unscrewed. I trusted her. When she returned, the jewelry was already bent and no longer able to unscrew. She then asked me to try to remove the top myself and offered to replace the bent bottom part,but it was completely stuck at that point. She then pulled on it and said she had removed it, but in reality, the piece had been broken. The structure was completely altered,the screw portion had shifted to the bottom instead of the top and the jewelry no longer functions at all. This was not costume jewelry. It was an 18K gold nose pin with diamonds, valued at around $130. It was a gift from my mother and the only piece of jewelry she has gifted me with so much love. While I understand that thin gold can bend if handled incorrectly, this went beyond a simple bend,the piece was structurally damaged and is now unusable. What was most discouraging was how the situation was handled afterward. When I returned the next day to calmly explain what happened and show proof of the jewelry’s material and value, my concerns were dismissed. She just kept saying I watched her do it when in reality she stepped aside to the other section of the room which I could not see. She also said I should have showed how to do it when multiple times she reassured me she knew how to do it when I told her it needs to be unscrewed .I even offered once to show her how to do it. I understand that mistakes can happen, but I would have appreciated more care during the removal process and a willingness to acknowledge the situation or offer some kind of resolution. I left feeling unheard and disappointed. I am not angry, I am just disappointed.

The staff at Hotbox are absolutely amazing! They made sure that I was comfortable and I picked out the flash that I wanted on Friday 13th, they even dug through a bunch of hidden ones for me even though they were absolutely slammed they made sure each customer was taken care of and had everything they needed! And Rick was absolutely phenomenal, he was so gentle and sweet while I was getting my tattoo done it didn’t even hurt he’s absolutely amazing at what he does and I’d 10/10 recommend anyone to come into this shop!

Everything about my experience here was great! Brian started the process and was very friendly and detail oriented with helping me pick out what I wanted. Teyeler did a beautiful job applying the tattoo and was very friendly and patient with all of my questions. With the recommended instructions for the healing process, my tattoo came out vibrant and with minimal itching and scabbing. Besides the service and work, the price was very reasonable and the environment was clean. The entire experience was 5 star!

I brought my daughter to get her ears pierced for her 10th birthday. This was one of the rare places that would take young children and they were amazing! From the front of the shop where we could do all the paperwork with notary and pick non traditional earrings (we went with gold flat backs, so they don't poke my daughter in the neck when she's sleeping), to the back room where Kylee was super friendly and reassuring as my daughter was excited but nervous. We were a few people that came in to celebrate this event for my daughter and Kylee worked around all of us with ease. She was very proffesional. They also prepared a personalized piercing certificate for "Super Brave Kid" which was cute and made the occasion even more special. We are definitely going to be repeat customers!

Ray Ray is the best. He's the only piercer I trust to do my piercings. I got my daith done today by him and he was great, told me what he was doing as he was doing it and gave me an info pamphlet. :D (review updated 2024) (Original review 2022): I was nervous at first because of the couple bad reviews I was seeing about the guy who didn’t know what he was doing. But the piercer they have now, Ray Ray, is absolutely awesome. He informed me of what he was doing as he was doing it and even gave me an aftercare pamphlet. I definitely recommend 👍 They also have a notary there now so you don’t have to go somewhere else to get the piercing slip signed.