Heather Smith
Jul 23, 2026
I have been frequenting this shop for a very long time. My very first tattoo was done here and I've had piercings and my first ever bigger piece on my back. I had my eyebrow pierced in April for my birthday and as per usual it was a very pleasant experience. Today the top ball fell off and I could not get it back in. I called to make sure there was someone there able to assist me and made my appointment. I even had to call and push my time out because I was coming from Mountlake Terrace, and traffic. I get there we chat, I get my piercing fixed and was about to leave when I asked what the trick was to getting the ball twisted back on. My piercing DOESN'T twist! It just pushes in! It took me longer to drive there than it to fix it. My issue is this, why didn't ya'll just tell me that on the phone?!?! I could have saved my time, gas and money today. The person that fixed me up was delightful as was the other staff as per usual and there was also discussion of getting my septum done. I'm not mad, just disappointed.